To get in touch with our spa :
We kindly ask that cancellations & appointment changes be made by 5:00pm the day prior to your scheduled service(s) to avoid being charged in full.
Please arrive a minimum of 15 minutes prior to your appointment start time & relax.
Please note that your late arrival will determine the length of your treatment. Your service will end on time so the next guest is not delayed. Thank you for your cooperation.
To preserve the relaxing environment of our spa, we request that you refrain from using your cell phone.
Spa gift cards are available in person or on our website.
Gratuities may be left at your discretion in appreciation for exceptional service. A 20% gratuity is customary.
Do’s and Don’ts
What to wear, or not to wear, is a surprisingly big concern when it comes to spa treatments.
Once our therapist has collected you, they should say what clothing to take off, leave on, where to put it and how to position yourself. They will then give you a few minutes of privacy to get sorted.
The usual rule for massage or body treatments is to take it all off (including jewelry), pop yourself on the bed and cover yourself with the large towel or sheet provided.
Our therapists are experts in towel-privacy movements so any worries about resembling a stark naked starfish can be put to rest. And even if they weren't, no one is looking, they've seen it all before and nor do they care - so relax.
The Rub Down
Therapists perform many pleasurable tasks during the massage, but it is not construed to be sexual in any means. Please note, any inappropriate behavior or language will result in the termination of your treatment even if the job is still half done.
The hand massage is not an invitation to hold hands; it’s not a date, and you’re not sixteen.
Should an awkward situation, ahem, naturally arise, there’s no need to panic. These things happen. Think about your tax return, mother-in-law, or Bill O’Reilly, and all should return to normal in no time. We promise there will be no pointing, staring, or public acknowledgement.
Remember that this is your time. If it’s too warm, too cold, or ‘Smooth Sounds of the Seventies’ isn’t on your massage playlist, speak up. The same goes for talking. Don’t feel obligated to chat; it’s not about making new friends but if conversation helps you chill out, feel free to do so. Our therapists will follow your lead.
Before a facial it is not necessary to shave. A little stubble never hurt but three days past a five o'clock shadow defeats the purpose. A heavy beard prohibits all that skin goodness from sinking in. If you do shave every day, be sure to shave at least 3 hours prior to your skin treatment.
Waxing & Waning
The bottom line is that waxing doesn’t tickle, it stings, but at least it’s quick. After they’ve removed your body hair, avoid soaps and shower gels in your first hair-less shower as they can cause the pores to be clogged but from there on out, keep your hair-less area clean. Redness or a slight rash is typical, especially with wax-rookies, but we use the best wax available, and the more often you come in, the more accustomed your skin and hair become to waxing. Four to six weeks between treatments is fairly standard. Waxing when sunburned is out of the question, unless you’re a glutton for punishment.
And guys, what if you get a woody while getting a male Brazilian? Well so what. Look, our therapists are professionals. They are not there to play with it but to remove the hair from it. It’s actually good if you do (get a woody) because the skin is tighter, and it will hurts less… plus the endorphins….. Ok, you get the picture… So chill! Seriously… during the waxing procedure, the therapist constantly pulls the skin tight in the area that is worked on, before pulling the wax off. This ensures the follicles are close to the skin. Believe it or not guys, it’s probably one of our most requested waxing treatments.
The Send Off
At the end of your treatment, when they tell you to “take your time getting up”, it’s not an invitation to take a nap.
In an ideal world, it’s good to let the skin soak up the oils for an hour or two afterward our procedure. If ‘greaser’ isn't your look, then feel free to take a quick shower when you get back to your home or hotel.
If you currently shave the area to be waxed, wait at least two weeks to book with us. Your hair may be too short otherwise.
If you're making a transition from shaving to waxing, you will feel the discomfort a little more since your hair has thickened.
If you maintain the waxing method it gets better and easier for you, for us. And we will always recommend products for you to use at home for post-care treatment.
Do not work out or perform sweat-stimulating activities for the first 24 hours after treatment, as it can irritate the skin.
Use cool or tepid water when you shower.
Do not book a facial on the day of any major event, as exfoliation and clearing your face of blackheads may leave your skin with a hint of redness. Always book one to two weeks beforehand.
Don't stress out over which facial suits your skin's needs. Our experts will make that decision for you based on your skin analysis, which takes place five minutes into the facial treatment. We will also make you aware of the price change before we begin. We won't put you in an awkward situation at checkout time.
If you're allergic to anything, please make us aware ahead of time.
All of our beauty-enhancing spa treatments are completely safe. Don't let the word "Microdermabrasion" or "Chemical Peel" put your nervous system on turbo. They are just big words that will only unveil your beauty and handsomeness.
We use a variety of products for our facials which are all natural and whose core ingredients come from plants and essential oils - excellent for any skin type!
At the end of your facial, the esthetician will make a product recommendation for at-home usage depending on your skin needs.
Our product price range goes from $45 to $90. We won't surprise you with a $250 1 ounce moisturizer.
We recommend a facial at least every four to six weeks for better long-lasting results.
Speak now or forever hold your knots! Let your therapist know if you would like more or less pressure.
No problem if you want to leave your underwear on or off during the massage treatment.
If you're an active individual or a weekend warrior, a warm shower with your favorite body wash before your massage would be ideal for eliminating disconcerting odors.
Let your therapist know if they should keep away from existing injuries such as broken toes or bruises, especially those which may not be visible within the dark room.
Prior to checking out, please let us know if everything went okay. At that point, if your back still feels tense. We'd hate for you to leave unhappy and post an unflattering review anywhere.